Frequently Asked Questions

Q1: What is Elysian Empire?
A: Elysian Empire is a luxury hair company offering premium quality hair collections, meticulously crafted to meet the highest standards of beauty and sophistication.
Q2: What inspired the creation of Elysian Empire?
A: Elysian Empire was born out of a passion for beauty and excellence. We wanted to create a brand that offers luxurious, high-quality hair products that empower individuals to express their unique style with confidence.
Q3: How can I stay updated about the launch?
A: You can stay updated by signing up for our newsletter. Follow us on social media @elysianempire__ for the latest updates.
Q4: What products do you offer?
A: We offer a range of luxurious hair products, including frontals, bundles, and wigs, all designed to enhance your beauty and style.
Q5: How can I contact customer support?
A: You can contact our customer support team by emailing support@elysianempire.co.za. We are here to assist you with any inquiries.

Q6: What makes Elysian Empire's hair products unique?
A: Our hair products are made from 100% premium Vietnamese quality hair, ensuring durability, natural appearance, and versatility. Each piece is meticulously crafted to meet the highest standards of beauty and sophistication.

Q7: Can I customize my order?
A: Yes, we offer customization options for many of our products to ensure you get the perfect match for your style and preferences.

Q8: Do you offer international shipping?
A: Yes, we offer international shipping. Please check our shipping policy for details on delivery times and costs.

Q9: What is your return policy?
A: We offer a hassle-free return policy. If you are not completely satisfied with your purchase, please contact our customer support within 7 days of receiving your order for a return or exchange.

Q10: Are your products ethically sourced?
A: Yes, all our products are ethically sourced, ensuring fair practices and sustainability in our supply chain.

Q11: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

Q12: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.